Responsible Gaming at 7u711

7u711 operates exclusively as an adult entertainment platform. Under our Terms & Conditions and in accordance with responsible gambling best practices, all players must be at least 18 years of age to register an account, make deposits, place bets, or access any game on the Platform. This age restriction is non-negotiable and applies to all users regardless of their location within Bangladesh or elsewhere.

Age verification is conducted at two key stages: at account registration, where users must confirm their date of birth and agree that they are 18 or older, and at the point of first withdrawal, where 7u711 requires documentary proof of identity. Accepted identity documents for Bangladeshi players include:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid Bangladeshi passport
• Birth registration certificate combined with a secondary government-issued photo ID

If a user is found to be under 18 at any point — whether through the KYC process, a third-party age-verification check, or a report from a parent or guardian — 7u711 will immediately suspend the account, void all bets placed and any associated winnings, and return the deposited balance to the original payment method (bKash, Nagad, Rocket, or other). Providing false information about your age at registration is a serious breach of our Terms & Conditions and may be reported to relevant authorities.

Gambling is a popular form of entertainment in Bangladesh, from cricket betting during BPL and IPL seasons to live casino games and slots. For the vast majority of players, it remains a fun, controlled activity. However, for some individuals, gambling can develop into a pattern of behaviour that causes financial, emotional, and social harm. Recognising the early warning signs is the first step toward getting back in control.

Problem gambling does not always look the same for every person, but the following behavioural patterns are commonly associated with gambling that has moved beyond healthy recreation:

Self-exclusion is the most powerful player-protection tool available on 7u711. When you self-exclude, your account is fully locked — you cannot log in, deposit, or place any bet for the entire duration of the exclusion period. 7u711 treats self-exclusion requests with the highest priority. All requests are processed within one hour of receipt during operational hours, and within two hours at any other time.

Available self-exclusion periods are: 6 months, 1 year, 2 years, 5 years, or permanent (indefinite) exclusion. There is no minimum waiting period before you can apply — you can request self-exclusion at any moment, even if you are currently in the middle of a session.

To activate self-exclusion, follow these steps:

Deposit limits are one of the most practical and immediately effective tools for keeping your gambling spend within a budget you are comfortable with. 7u711 allows you to set deposit limits in BDT on a daily, weekly, or monthly basis. These limits apply across all deposit methods — bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

How deposit limits work: Once you set a limit, the total amount you are able to deposit within the chosen period is capped at that figure. For example, if you set a daily deposit limit of ৳2,000, you will be unable to deposit any further funds on that calendar day once ৳2,000 has been deposited — regardless of wins or withdrawals during the same period.

Key rules regarding deposit limits on 7u711:

• Reducing a deposit limit takes effect immediately — there is no waiting period for a reduction.
• Increasing a deposit limit is subject to a mandatory 24-hour cooling-off period before the higher limit becomes active. This prevents impulsive increases made in the heat of the moment from taking effect straight away.
• Deposit limits can be set, adjusted, or removed at any time from your Responsible Gaming settings in-app.
• If you contact support to request a deposit limit increase, our welfare team will ask a brief set of responsible gaming questions before processing the change.

In addition to deposit limits, 7u711 also offers a loss limit feature, which caps the total net losses you can incur within a given period. If you reach your loss limit, all betting and gaming activity is suspended until the period resets. Like deposit limits, loss limit reductions are immediate and increases require a 24-hour delay.

For players who prefer a broader spending cap, a wagering limit is also available, restricting the total stakes placed (regardless of outcomes) within a defined period. This is particularly useful for cricket betting enthusiasts who may place a high volume of smaller bets during BPL or IPL matches.

Sometimes a short break is all it takes to regain perspective. 7u711's time-out and cool-off features are designed for players who want a temporary pause from gambling without the longer-term commitment of a full self-exclusion.

Session Time Limits restrict how long you can actively play within a single session or within a 24-hour period. Options include 30 minutes, 1 hour, 2 hours, and 4 hours per day. When your session limit is reached, you are automatically logged out and shown a responsible gaming message. You can log back in the following day when your session allowance resets.

Cool-Off Periods provide a temporary full suspension of your account, ranging from 24 hours to 6 weeks. During a cool-off:

• You cannot deposit funds or place any bet or wager on 7u711.
• You cannot participate in any casino game, live table, slot, or sports market.
• All promotional emails and bonus notifications are suppressed for the duration.
• You can still log in to view your account history and request a withdrawal of any remaining balance.

Cool-off periods cannot be cancelled once initiated. This is intentional — the temporary irreversibility of a cool-off is what makes it an effective circuit breaker for impulsive gambling. When the cool-off period ends, your account returns to its previous state and you may resume play. No further action is required from you to restore access.

Reality Check Notifications work alongside session limits to keep you aware of time and spend. Every 15, 30, or 60 minutes (your choice), a notification appears on screen showing your current session duration, number of bets placed, and net win/loss for the session. You can dismiss the notification and continue playing, or choose to end your session from that screen.

7u711 is committed to connecting players who may be struggling with problem gambling with appropriate professional support. While our own welfare team can provide immediate account-level interventions such as self-exclusion and deposit limits, we also encourage players to seek independent professional support where needed.

Below are the support channels available to 7u711 players in Bangladesh and beyond. All contact details for 7u711 channels are provided as plain text — please do not attempt to use these as clickable links.

Protecting children and young people from accessing online gambling is a responsibility that 7u711 takes extremely seriously. We recognise that devices and accounts are sometimes shared within households, and that determined minors may attempt to access gambling platforms. The following measures are in place at 7u711 to minimise this risk.

Platform-Level Protections:

• Every new account registration requires the user to confirm they are 18 years of age or older before proceeding.
• Full KYC identity verification — including government-issued photo ID — is mandatory before any withdrawal can be processed. This creates a hard checkpoint that minors cannot pass without producing fraudulent documentation.
• 7u711's fraud and security systems flag accounts where the registered age appears inconsistent with behavioural patterns or where identity documents show a date of birth indicating the user is under 18.
• Any account found to belong to a person under 18 is immediately suspended, all activity is voided, and deposited funds are returned.

Advice for Parents and Guardians in Bangladesh:

• Use parental control software: Tools such as Net Nanny, Qustodio, and built-in Android/iOS parental controls can be configured to block gambling websites on shared devices used by children in your household.
• Keep your account credentials private: Never share your 7u711 username, password, or mobile banking PINs (bKash, Nagad, Rocket) with anyone, including family members. Store passwords securely using a password manager rather than saving them in your browser on a shared device.
• Log out after every session: Do not leave your 7u711 account logged in on devices that are accessible to children. Always log out completely when you finish playing.
• Talk openly about gambling: Having honest conversations with young people about the risks of gambling — including the mathematical reality that the house always has an edge over the long term — is one of the most effective preventive tools available.

If you suspect that a minor has accessed a 7u711 account — whether your own account or one they may have created independently — please contact us immediately at [email protected]. We treat all such reports as urgent and will investigate and act within one business day.

7u711's dedicated player welfare team is separate from our general customer support function. Welfare team members are trained specifically in responsible gambling practices and are equipped to handle sensitive conversations with empathy and discretion. All communications with the welfare team are treated as strictly confidential.

You can reach the welfare team through any of the following channels:

• Email: [email protected] — use the subject line "Responsible Gaming" or "Welfare Support Request" for priority routing to our welfare specialists.
• Live Chat: Available 24 hours a day, 7 days a week, directly within the 7u711 app. Select "Responsible Gaming" from the support topic menu to be connected immediately to a welfare-trained agent.
• WhatsApp (display only): +880 1700 000000 — available during Bangladesh Standard Time (BST, UTC+6) business hours, Monday to Friday.

If you contact the welfare team to request a self-exclusion, deposit limit, or account closure, we will action your request immediately — no questions asked. You do not need to explain or justify your decision to use any responsible gaming tool. These tools exist for your benefit and we will never attempt to talk you out of using them.

For players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or anywhere else in Bangladesh, our welfare support is accessible entirely online and via mobile — there is no need to visit any physical location. Support is available in English at all times.